Shipping policy

We use only professional, reputable delivery carriers. All shipments are fully insured. That means that your order is always shipped risk-free. For added security, a signature will be required upon delivery of your London Diamonds order. Please make arrangements so that you are available at the shipping destination to sign for receipt. Please be aware that for any shipments exceeding the value of EUR 5,000 or equivalent in other currency, the presentation of the identification document that is kept in the LD file is necessary, as well as the delivery address matching the utility bill address held on file. Upon acceptance of delivery, the insurance and protection of merchandise become the sole responsibility of the customer and LD shall not be held liable for any loss, theft or resulting damages that may subsequently occur.